Introduction
Your satisfaction is our top priority. If you are not entirely satisfied with your purchase, we're here to help with our Returns & Refunds Policy.
1. Eligibility for Returns
To qualify for a return:
- Items must be unused and in the same condition that you received them.
- Items must be in the original packaging.
- The return request must be made within 7 days of receiving the item.
- Certain types of goods (e.g., perishable or custom-made items) may not be eligible for returns.
2. Return Process
To initiate a return:
- Contact our customer support team at 01720649117 or call us at [Insert Phone Number].
- Provide your order number and the reason for the return.
- Follow the instructions provided by our team to ship the item back to us.
Please note that you are responsible for the cost of return shipping unless the return is due to our error.
3. Refunds
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If your refund is approved:
- We will process the refund to your original payment method.
- Refunds will typically be processed within 7–10 business days after approval.
4. Non-Refundable Items
Certain items are not eligible for refunds, including:
- Gift cards or vouchers.
- Downloadable software or digital products.
- Items on clearance or marked as "Final Sale."
5. Exchanges
If you wish to exchange an item, please contact our customer support team to ensure the desired item is available. Exchanges follow the same process as returns.
